Support
A little help, when you need it.
Questions about your village, saved armies or Premium? Start here.
Include your iPhone model, iOS version, app version and a short description. A screenshot can help; hide private information. Never send your Clash password or app access key. Support is available in English and Turkish.
Common questions
How do I import my village?
In Clash of Clans, open Settings → More Settings → Export village data in JSON format → Copy. In Clash Compass, open Your Village, paste the export and tap Import. You can also select the JSON file from Files. The import stays on your device.
How do I copy an army or a base?
Open an item and use Copy or Open in game. Clash of Clans must be installed. The in-game result depends on your Town Hall, unit availability, capacity and the link’s validity. Inspect the army before confirming it.
Why can I open only one esports layout?
Free access includes one different esports layout per UTC calendar week. Reopening that layout is free. The week resets Monday at 00:00 UTC. Premium removes this weekly layout limit.
What works without the internet?
Bundled catalogs, game tables, saved notes and included artwork work offline. Previously cached images can also remain available. New images, live profiles, cloud backup, purchases and online army recommendations need a connection.
How do I cancel or restore Premium?
Open Purchases in the app to restore purchases or manage a subscription. You can also open Apple subscription settings. Deleting the app does not cancel a subscription. Apple handles billing and refund requests.
Can I use cloud backup on a new device?
Cloud backup contains saved catalog item IDs, not your village export, personal army drafts, notes or saved player profiles. On another supported device, use Tools → Purchases & membership → Restore purchases with the Apple Account that made an active purchase. Once verified, an eligible purchase can securely reconnect you to the original app account. Then choose Restore cloud backup on the Premium screen. Pending or deleted accounts and Family Sharing purchases cannot recover someone else’s private app account. If cloud access cannot be verified, the app explains this; contact support before resetting your identity.
Why is an army score missing or marked experimental?
A score needs enough relevant and current battle data for that Town Hall and battle mode. A missing score is not replaced with a made-up number. Experimental scores compare army compositions; they do not guarantee three stars.
How do I request data deletion?
Open Tools → Account data → Delete account in the app and confirm. Local favorites, drafts, notes, profiles, village data and reminders are removed immediately. Server account, usage, backup and associated purchase-service records are scheduled for deletion within 7 days; check completion in Account data. Apple subscriptions must be canceled separately in Apple settings. For help, email support@parzi.dev; never send a password or secret access key.